Baobab Hotel Development Solutions is a training provider and consultant company.
Firstly we aim on providing learners with the Skills, Knowledge and Behaviours that exceptional hospitality that Guest Service demands. Importantly services that are continuously within their Hospitality Environments.
Furthermore Baobab Hotel Development Solutions specialises in Skills Programmes for Hotels, Guest Houses, Lodges and Yachts.
Based in Cape Town, South Africa we have four star training facilities where our courses are facilitated plus online training.
Aboveall we also travel to conduct on-site training as per our Client specifications.
What we Offer
For instance we specialise in assessing current Client services. Mostly Identifying training gaps and providing training solutions to improve Guest Service within the specific Hospitality Establishments.
Our Service includes:
Furthermore our principal & owner, Yvette van Zyl is a Cathsseta registered. Also a practising Assessor and Moderator within the Hospitality Sector.
Yvette’s portfolio includes:
Highfield Awarding Body for Compliance (HABC) Food Safety in Catering Level 2.
For instance we teach the Guest Care Programme based on the Client’s brand. Most importantly values, standard operating procedures and Guest Service philosophy.
Furthermore we teach this practical skills programme as an introduction to Waitering. In short this is part of continuous standard operating procedure training for Waiters.
Certainly we teach this practical skills programme as an introduction to Housekeeping. Firstly as part of continuous standard operating procedure training for Room Attendants.
Firstly following a 7 year Hotel Management career in the United Kingdom she moved back to South Africa. Secondly she pursued her dream of opening her own Hospitality Training School thus Baobab Development Solutions was opened in 2014 in Cape Town.
“It always seems impossible until it's’ done” . This quote from late President Nelson Mandela is a philosophy that has resonated throughout Yvette’s management and training career.
In conclusion Yvette has an insatiable passion for Training and Hospitality Service. Her commitment is anchored in professionalism, enthusiasm, ethics and years of first-hand experience across the globe.
Secondly her attention to detail, passion for the learning process and her absolute commitment to her students, makes her one of the best Hospitality Facilitators and Assessors of her era.
In conclusion Ansie’s success in the classroom and popularity with the students, ensures that Baobab Development Solutions is able to provide an unequivocal service and is able to guarantee favourable results to its Clients.
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